A convergence of algorithmic advances, data proliferation, and tremendous increases in computing power and storage has propelled AI from hype to reality

How it all began; source – Digital Intelligence Today

Why it matters now

A.I. is beginning to change how we live, how we play and how humans interact with each other. Its moved beyond the hype cycle and is entering mainstream applications in the business and consumer worlds. But its far from perfect relative to human intelligence and most importantly, in ethical and diversity dimensions. Emotional intelligence is a critical aspect of building AI-powered products like chatbots and voicebots.

A convergence of algorithmic advances, data proliferation, and tremendous increases in computing power and storage has propelled AI from hype to reality.

How it all began; source – Digital Intelligence Today

How to get started

Chatbots – The bot is only an interface into the service, in the same way a website can be an interface for booking a flight.

Voice skills

Although the use cases sometimes overlap, voice bots are usually great for hands-off experiences like driving, cooking, watching TV, and listening to music, while text bots are usually great for desktop and mobile engagement.

The underlying assumption with integration bots is that we have a core service that is not going away anytime soon, that we need to expose in a conversational interface to improve engagement, usability, and brand recognition. The bot is usually branded with the legacy system’s branding, and the major design challenge is which part of the functionality should we expose in this bot? Integration bots usually start with very light functionality, which grows as the bot becomes more successful.

Source : Shevat, Amir. Designing Bots: Creating Conversational Experiences

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